INSIGHTS IN DATA-DRIVEN CASE MANAGEMENT FROM A GLOBAL HEALTH NONPROFIT (Childspring International)
Strong case management requires a balance of clearly seeing fine details and the big picture. Data will strengthen communication and decision making at both levels. By rooting a program in evidence-based and data-driven policies and procedures, a nonprofit can craft powerful case narratives and evaluate performance in real-time to better serve its mission.
Bradley Firchow, Program Coordinator, and Drew Reynolds, Program Director, Childspring International will discuss how data-driven case management can improve programs and services, inform stewardship efforts, and help advance the mission of an organization in the context of a small nonprofit.
Bradley and Drew used the generalist intervention model to revisit and outline the case management process to find time points where data can be most seamlessly collected and reported. They sought out publicly available data to craft case narratives and provide context about the countries where Childspring is currently serving children.
They use a monthly tracking and reporting system that collates both quantitative and qualitative information into a one-page brief for internal stakeholders and weekly blog posts for the public. These steps are part of a larger effort to improve data collection and reporting to better match their organization’s case management process.
Discuss strategies for promoting a culture of data-driven decision making within a nonprofit organization.
Consider how data from case management can be used to evaluate the strengths and weaknesses of a nonprofit program and inform decision-making
Share tips and tricks for building data visualizations that effectively communicate program successes to donors and other nonprofit stakeholders.